I am experienced in creating user journey maps to understand the steps and touchpoints a user takes in interacting with a product. My user journey maps are comprehensive and cover all channels, helping me to identify pain points, opportunities for improvement, and areas for optimization. I utilize tools such as Miro and Figjam to create interactive and visually appealing journey maps. I believe that user journey mapping is an essential part of the UX design process and use it consistently when designing websites, mobile apps, and software programs.